Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Hearthstone Chimney Co. Guarantee
When we say we stand behind our work, we mean it in writing. For 42 years, Seaford homeowners have called us because we finish the job and we stay finished with it. Our 90-Day Done Right Promise isn’t a slogan on a truck - it’s a signed commitment that if something we did isn’t right, we come back and make it right. No paperwork to dig up, no arguing about whose fault it is, no runaround. Russell Haines put this in place because a company that plans to be sweeping chimneys in Seaford thirty years from now doesn’t win by winning arguments today. We win by keeping our word.
What’s Covered
- Workmanship on every repair and installation. Whether we’re rebuilding a chimney crown in Wantagh or installing a DuraFlex liner in Massapequa, the work is covered for 90 days against defects in how we performed it.
- Professional-grade parts and materials. We source exclusively from HeatShield, Gelco, Olympia Chimney, Famco, Copperfield, and DuraFlex - no builder-grade substitutes slipped in to pad margin.
- Jobsite cleanup as thorough as the repair itself. Our technicians lay protection, work contained, and leave your Seaford home cleaner than they found it - soot doesn’t travel past the work zone.
- On-time arrival, or we communicate. We’ll be there when we say. If traffic on the Seaford-Oyster Bay Expressway or a prior job runs long, you’ll know before you’re standing at the window wondering.
- Upfront pricing with no surprises. The number on the estimate is the number on the invoice. We don’t “find” additional problems that conveniently require more money once we’re on your roof.
Our Satisfaction Promise
If you’re not satisfied, we’re not done. Here’s how that actually works for a Seaford homeowner.
Call us. A live person answers 24 hours a day, 7 days a week - not next business day, not “we’ll call you back.” You describe what’s wrong. We schedule a return visit, typically within 48 hours for guarantee issues. Our technician arrives in uniform, reviews the original work, and fixes what’s not right. No charge. No “we need to check with the office.” No making you prove you were wronged.
This is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines developed this after too many years watching homeowners get the runaround from contractors who treated guarantees like optional suggestions. The 90-Day Done Right Promise is in writing because verbal promises evaporate. Written ones don’t.
We also know the real hesitation homeowners have - especially on bigger jobs like liner replacement or chimney rebuilds. You’re being told you need thousands of dollars of work you can’t see inside of. That’s why every Level-2 inspection ends with photos you can see and a plain-English verdict. Documented like an engineer, explained like a craftsman. If we recommend it, you’ll know why. If it can safely wait, we’ll say so plainly. No scare-selling. No phantom hazards invented to close a sale.
Licensed & Insured Backing
The 90-Day Done Right Promise sits on top of something more fundamental: we’re licensed and insured, full stop. That means if the unexpected happens - a ladder slips, a spark escapes containment, a roof tile cracks during cap installation - you’re not calling your homeowner’s policy and hoping. Our coverage handles it. Our licensing means we’ve met New York State’s requirements for chimney contractors, and we maintain those credentials year after year.
After 42 years in business since 1984, we’ve seen what happens when uninsured sweeps disappear after a claim, when unlicensed operators fold up and reopen under a new name. We don’t operate that way because we can’t - Russell Haines has his name on this company, and his reputation in Seaford and the surrounding communities is worth more than any single job. The license and insurance aren’t decorations for the website. They’re the floor beneath everything else we promise.
How Our Guarantee Compares to Typical Seaford Chimney Services
Most chimney companies in Nassau County offer some form of “satisfaction guaranteed.” What that actually means varies enormously. Some limit it to 30 days. Some require you to pay for the return visit if they decide you caused the problem. Some don’t put anything in writing at all - it’s a handshake and a prayer.
Our 90-Day Done Right Promise is different in three specific ways. First, the timeframe: 90 days covers you through a full burning season, not just the first few weeks. Second, the process: no arguing, no paperwork hunt, no “let us look into it.” We come back and fix it. Third, the backing: this isn’t a marketing department invention. It’s governed by the K.E.Y.S. code and enforced by an owner who answers to this community.
We also background-check and uniform every technician, and most jobs finish in a single visit. That matters for guarantee integrity too - fewer return trips means fewer opportunities for something to go wrong, and when we do need to come back, you know exactly who’s showing up at your Seaford door.
What happens when you call
- 1
A real person answersNo phone trees - you reach a local pro.
- 2
You get an upfront price rangeHonest numbers before anyone is dispatched.
- 3
A background-checked tech heads outLicensed & insured, dispatched right away.
- 4
You approve before work beginsNothing starts until you say go.
What Homeowners Should Ask Any Chimney Contractor
Before you hire anyone for chimney work in Seaford - including us - ask these questions. The answers tell you whether a “guarantee” is real or performative.
- Is your guarantee in writing, and what exactly triggers it?
- Who do I call if I’m not satisfied, and who answers that phone?
- Are your technicians background-checked and uniformed?
- What brands do you use for liners, caps, and repair materials?
- Will I see photos of my chimney’s interior before you recommend work?
- Is your pricing fixed upfront, or can the invoice change?
We’re happy to answer every one of these directly. Our phone is (516) 614-4632, and yes, a live person picks up - 24 hours a day, 7 days a week. Ask for Russell Haines if you want to talk to the owner. He’ll tell you the same thing he tells every Seaford homeowner: done right, and we stand behind it.
Standing Offers That Work With Our Guarantee
Our guarantee isn’t a substitute for fair pricing. These offers are always available:
- $50 off any repair over $250
- Free second opinion on any written estimate - bring us another company’s bid and we’ll review it honestly
- $89 seasonal tune-up
- Permanent 5% senior and veteran discount
The second opinion offer matters here. We’ve had Seaford homeowners come to us after being told they needed full liner replacements, only to find the existing liner was serviceable with proper repair. Our guarantee covers honest assessment, not just honest execution. If we say you need it, you’ll see why. If you don’t, we’ll say that too.
Ready to Talk?
Call (516) 614-4632 anytime - day, night, weekend. A live person answers. We’ll schedule your inspection, explain our pricing upfront, and put our commitment in writing before any work begins. A square deal: no surprises on the bill. Done right - and we stand behind it.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Seaford and local communities since 1984.